Complaints
How can I submit a complaint about the service I receive?
We take all customer complaints very seriously. If you experience any issue with our service, please contact customer service through , by phone at 1-866-242-0544 or email us at support@propertyrecs.com.
What should I do if I believe the information in my property report is inaccurate?
Our report data is sourced from third-party providers and cannot be changed. however, you may request to have the information removed from our site by visiting the Remove My Info page and following the instructions there.
I didn’t receive my report after paying the fee - what should I do?
If you experience any issue with your report, please contact customer service through , by phone at 1-866-242-0544 or email us at support@propertyrecs.com.
Can I get a refund if I’m not satisfied with the service?
We stand behind the quality of our reports. You may contact us for a refund through , by phone at 1-866-242-0544 or email us at support@propertyrecs.com.
How long does it take to resolve a complaint?
We aim to respond to all email requests within 2-3 hours. Our customer support team is available 24/7 through , phone 1-866-242-0544 and email support@propertyrecs.com.